List of Victorian advocacy organisations

This list provides information about the key Victorian groups providing Advocacy, Information, and Complaints handling.

List of Victorian Advocacy Organisations

STATEWIDE DISABILITY ADVOCACY SERVICES  

ADEC (ACTION ON DISABILITY IN ETHNIC COMMUNITIES)
www.adec.org.au
175 Plenty Rd, Preston 3072
ph. 9480 1666   Toll Free 1800 626 078  fax: 9480 3444    
email:  [email protected]
Dandenong Office   -   186 Foster St, East Dandenong     ph: 9791 8344
Werribee office -   Level 1, 1-3 Watton St. Werribee  3030   ph:  8744 2100
NB. Info, referral, advocacy for ethnic families/groups, Bi-lingual Ethnic Disability Workers  

AMIDA (Action for More Independence & Dignity in Accommodation) 1st Flr, Ross House, 247 Flinders Lane, Melbourne 3000 www.amida.org.au ph. 9650 2722   fax. 9654 8575      email: [email protected]  NB. Info, referral & self advocacy support for people with disability re. housing issues/problems  

ASSOCIATION FOR CHILDREN WITH A DISABILITY - ACD www.acd.org.au  Suite 2, 98 Morang Road, Hawthorn Victoria 3122  ph. 9818 2000  Toll Free 1800 654 013    fax 9818 2300   email:  [email protected]      NB. Info., Advocacy & Support for families of children who have a disability  

BCA  (BLIND CITIZENS AUSTRALIA)  www.bca.org.au Lev. 3, Ross House, 247 Flinders Lane, Melbourne   3000             ph. 9654 1400  Toll Free 1800 033 660  fax. 9650 3200      email: [email protected]  NB.  Info & individual advocacy support for people with sensory impairment  

COMMUNICATION RIGHTS AUSTRALIA - CAUS www.caus.com.au Unit 4, 3 Tuck St. Moorabbin  (PO Box 292 Bentleigh 3204) ph. 9555 8552   Toll Free 1800 995 383   fax 9555 8550     email: [email protected] NB. Info & advocacy for people with disabilities who have speech or communication difficulties  

CONSUMER AFFAIRS VICTORIA - CAV www.consumer.vic.gov.au 113 Exhibition St, (GPO Box 123: 3001) Melbourne (local offices listed on page 6) Helpline 1300 558 181   Koori Helpline 1300 661 511      email: [email protected] NB: Complaints about purchases, refunds, contracts, scams, door to door sales etc.  

DEAF VICTORIA  (formerly Victorian Council Of Deaf People - VCOD) Lev 3, 340 Albert St, (Box 6186), East Melbourne 3004    www.deafvictoria.org.au Ph. 1300 553 467      email: [email protected] NB. Statewide advocacy, info & support service for the deaf community.  

DISABILITY JUSTICE ADVOCACY   (DJA)  www.justadvocacy.com 2 /28A  Albert Street Preston  3072 email: [email protected] ph. 9474 0077   freecall 1800 808 126        NB. Provide advocacy for people with higher support needs  VALID Resource Sheet 1   -  Key  Groups 

DISABILITY DISCRIMINATION LEGAL SERVICE (DDLS)  www.communitylaw.org.au/ddls 2nd Flr, Ross House 247 Flinders Lane, Melbourne 3000 Freecall 1300 882 872   ph. 9654 8644  TTY: 9654 6817  fax: 9639 7422 email: [email protected] NB. Can provide advocacy, legal advice, training & community education on the Federal DDA  

DISABILITY RESOURCES CENTRE   (DRC) www.drc.org.au MAIN:  3rd Flr, Ross House 247 Flinders Lane, Melbourne 3000 ph. 9671 3000 fax. 9489 2988    email: [email protected]  Outreach: 186 Foster St East, Dandenong ph. 9791 4870 F: 9792 1111 email: [email protected] NB. Info., individual advocacy & support for adults with disabilities in Melbourne area.

 INDEPENDENT MENTAL HEALTH ADVOCACY (IMHA)     www.imha.vic.gov.au 350 Queen Street, Melbourne VIC 3000 Intake Line: 1300 947 820    Ph: 03 9093 3701   E: [email protected]   F: 03 9269 5400 NB: Advocacy support service for people receiving compulsory psychiatric treatment to have as much say as possible about their assessment, treatment and recovery  

LEADERSHIP PLUS INC.  (formerly Action for Community Living) www.leadershipplus.com 25 Flinders Lane, Melbourne      ph. 9489 2999    fax. 9489 2988   Freecall: 1300 727 017   email: [email protected] NB. Statewide advocacy & Info for people with all types of disability  

NATIONAL AGED CARE ADVOCACY LINE       ph. 1800 700 600  

OFFICE OF THE PUBLIC ADVOCATE - OPA www.publicadvocate.vic.gov.au Level 1, 204 Lygon St, Carlton   3053  ph 1300 309 337  TTY 1300 305 612   F: 1300 878 510   E: [email protected] NB. Advice, assistance & advocacy re. complaints on behalf of people who have an intellectual or psychiatric disability; dementia or an acquired brain injury.  

STAR VICTORIA www.starvictoria.org.au 2nd Flr, Ross House, 247 Flinders Lane, Melbourne 3000   ph 9650 2730    fax. 9650 6972      email: [email protected] NB. Aims to heighten awareness of the rights of people with intellectual disabilities.  

VALID (VIC. ADVOCACY LEAGUE FOR INDIVIDUALS WITH DISABILITY INC.) 235 Napier St., Fitzroy   3065   www.valid.org.au ph. 9416 4003   Freecall 1800 655 570   fax. 9416 0850    email: [email protected] NB. Provides advocacy support for adults with an intellectual disability across Victoria  

VICTORIAN MENTAL ILLNESS AWARENESS COUNCIL - VMIAC   Building 1, 22 Aintree St. Brunswick East     www.vmiac.org.au ph 9380 3900    fax. 9388 1445      email: [email protected] NB.  Individual advocacy & support for groups of people with emotional and/or mental difficulties  

VILLAMANTA DISABILITY RIGHTS LEGAL SERVICE www.villamanta.org.au Building ib, Level 4, Deakin Uni, 75 Pigdons Road  Waurn Ponds   3216    ph 5227 3338   Toll Free 1800 014 111     email: [email protected] NB. Statewide community legal service with primary focus on people with intellectual disability  

WOMEN WITH DISABILITIES VICTORIA - WDV www.wdv.org.au Lev 9, 255 Bourke St. (GPO Box 1160) Melbourne 3001 ph. 9286 7800    fax. 9663 7955     email: [email protected] NB. Systemic advocacy on behalf of women with disabilities  

YOUTH DISABILITY ADVOCACY SERVICE (YDAS)     www.ydas.org.au Level 2, 180 Flinders St, Melbourne 3000 Ph. 9267 3733   Freecall: 1300 727 176    Fax: 9639 1622   Email: [email protected] NB: Individual advocacy & support for young adults with disabilities       Regional & Local Disability Advocacy Services  

ASSERT 4 ALL - A4All    (also Barwon Disability Resource Cnl) www.bdrc.org.au 48 McKillop St, Geelong   3220   ph /TTY 5221 8011  Toll free 1300 942 773  fax 5229 5665     email: [email protected] Outreach office:  1 Rutherford Crt, Maddingley 3340 NB. Info, individual advocacy for people with disabilities in Barwon & southern grampians areas  

COLAC OTWAY REGION ADVOCACY SERVICE (CORAS) www.coras.com.au 50 Rae St, Colac    3252  ph.  5232 1009   fax. 5232 1291             email:  [email protected]  NB. Info., individual advocacy & support for people with disabilities  

DISABILITY ADVOCACY & INFO SERVICE   (DAIS) www.dais.org.au 130 Melbourne Rd, (Box 982) Wodonga   3689  ph. 02 6056 2420  Toll free: 1300 886 388   fax. 02 6024 6809     email: [email protected] Wangaratta office:  Wang Centra, 15-17 Ely St. NB. Individual & systemic advocacy for people with disabilities living in Upper Murray area  DRAS  - now part of Reg. Info. Advocacy Council (RIAC) see next page  

GRAMPIANS DISABILITY ADVOCACY ASSOCIATION   (GDAA)  (previously known as Ararat Stawell Advocacy Service)  www.grampiansadvocacy.org MAIN   2/32 Tuson St (Box 112), Ararat 3377   ph. 1800 552 272   fax.  5352 2733        email: [email protected] Ballarat Office: 20 Eastwood St;   ph 5333 7344     email: [email protected] Daylesford:  13 Hospital St.      ph 5348 3350     email: [email protected] Clunes 69 Service St.   c/- of Daylesford office contacts Horsham off:  17 McLachlan St;  ph. 5381 2400    email: [email protected] Stawell office: 111 Main St:  ph 5358 2164 NB. Info, individual advocacy & support for people with disabilities  

GIPPSLAND DISABILITY ADVOCACY www.gdai.org.au 8 Hopetoun St (PO Box 409) Morwell   3840     ph.  5133 9440   fax. 5133 9897    email: [email protected] NB. Provides support with individual, self & family advocacy, plus some citizen advocacy  

MELBOURNE EAST DISABILITY ADVOCACY (MEDA)  www.meda.org.au Level 1, 79 Mahoney's Rd, Forest Hill, 3131 (PO Box 302)  Ph: 98777 990   email: [email protected]  NB.   Matches voluntary ‘citizens’ to a person with a disability as support in the inner east area (Municipalities of Manningham, Whitehorse, Monash & Boroondara)  

MRC (MIGRANT RESOURCE CENTRE) NORTH WEST www.mrcnorthwest.org.au 20 Victoria Cres., St Albans  Vic  3021 ph:  9367-6044  fax: 9367-4344    email:  [email protected] NB: Individual for people with a disability from CALD backgrounds  

NORTH EAST CITIZEN ADVOCACY  (NECA) www.citizenadvocacy.com.au  56 Gabonia Avenue Watsonia South   3087 (PO Box 251) Heidelberg   3084   ph/fax 8407 3684            email: [email protected] NB. Matches voluntary ‘citizens’ to a person with a disability as support in inner Northern Reg.  

REGIONAL INFO & ADVOCACY COUNCIL - RIAC www.riac.org.au 190 Benalla Rd  (Box 1763 : 3632) Shepparton  ph 5822 1944    Freecall 1800 221 944   fax 5831 1610    email: [email protected] Bendigo  31 MacKenzie St.  (Box 2219, Bendigo DC 3554)          ph. 5443 0550 or 1800 224 799   Fax. 5443 5178   email: [email protected] Geelong (formerly DRAS), 21 Regent St. Belmont  ph. 5245 7986   email: [email protected] Mildura   148 lime Avenue   (Box 2641: 3502)    ph. 5021 0265 Strengthening Parents Supt Prog.   as for Bendigo office but ph: 5442 7897    NB. Info, individual advocacy & support for people with disabilities  

SOUTHERN DISABILITY ADVOCACY  (formerly Sthn Cit Adv) www.southernda.org.au 31 Abbott St., Sandringham     (Box 161 Bentleigh 3204) ph. 9533 5977  F: 9923 6173  email: [email protected]  Mornington office   320 Main St.  ph: 59736320     NB. Advocates for person with a disability living in Southern Region using paid & voluntary staff  

SOUTHWEST ADVOCACY ASSOCIATION - SWAA  www.southwestadvocacy.org.au  4/50 Kepler St   (Box 480) Warrnambool   3280   ph 5561 4584   fax. 5561 4371      email:  [email protected] NB. Info., individual advocacy & support for people with disabilities  

SUNBURY AND DISTRICT CITIZEN ADVOCACY  http://casunbury.fsnlc.org 5/36 Macedon Street  (PO Box 420)  Sunbury    ph. 9744 7378   fax: 9740 8535        email: [email protected] NB. Matches  voluntary ‘citizens’ to a person with a disability as support in Sunbury district

SELF ADVOCACY GROUPS  The following are 'formal' self advocacy groups or networks.  However there are many local informal or service based (ie. participants come from one service) groups across Victoria - contact SARU or VALID to find out for info about local & service based groups.  

SARU (Self-Advocacy Resource Unit) www.saru.net.au Level 1, Ross House 247 Flinders St., Melbourne 3000       ph:  9639 6856   email: [email protected] NB. Provides info & resourcing to set up & support self-advocacy groups  

ADVOCACY SOUTH WEST NETWORK  Facilitator -  email: [email protected]  NB. Self-advocacy network of people from services across the South Western area of Victoria  

BRAIN INJURY MATTERS - BIM www.braininjurymatters.org 4th Floor, Ross House, 247 Flinders Lane, Melbourne   ph. 9639 7222    fax. 9654 1057    email: [email protected] NB. Self-advocacy group representing people with brain injury.  

DIVERSITY & DISABILITY (DND)  www.mrcnorthwest.org.au 45 Main Road West, St Albans  Vic  3021 ph:  9367-6044  fax:  9367-4344   email: [email protected] NB: Facilitates self advocacy groups for people with a disability from CALD backgrounds  

NEW HORIZONS (EACH) www.each.com.au 46 Warrandyte Rd, Ringwood  3134  ph. 9871 1850        email: [email protected] NB. Self-advocacy group that meets in evenings  

NEW WAVE SELF ADVOCACY GROUP  c/- 8 Hopetoun Ave, Morwell    ph: 5134 8071    email: [email protected]  NB. Self-advocacy group for people with intellectual disability including a drop in centre  

POWERFUL PARENTS SELF-ADVOCACY  ph. 9650 7855    email: [email protected] NB. Self-advocacy group representing parents with intellectual disability meets at Ross House  

REINFORCE www.reinforce.org.au Lev 2, Ross House, 247 Flinders Lane, Melbourne   ph. 9650 7855    fax. 9636 4004   email: [email protected] NB. Self-advocacy group representing people with intellectual disability.  

UNITED BRAINS  ph: 5977 5425        email: [email protected]  NB. Provides links between ABI self-advocacy groups to share info & resources  

VALID SELF-ADVOCACY NETWORKS www.valid.org.au c/- 235 Napier St., Fitzroy 3065       ph:  9416 4003   email: [email protected] NB. Facilitates four self-advocacy groups for individuals from services across regions to gain skills & information, as well as advocate about issues of concern to government etc.   

Statewide GENERIC Advocacy Services  

CONSUMER AFFAIRS VICTORIA - CAV www.consumer.vic.gov.au Statewide -  main phone: 1300 558 181    Interpreter Service: 131 450 Metro North West -  27 Dimboola Rd, Broadmeadows  ph. 9936 9100  Metro South West - 46-50 Walker St, Dandenong  ph. 8765 5222 Metro Eastern - 703 Station St., Box Hill  ph: 8803 8444 Grampians - 206 Mair St, Ballarat 3350  ph: (03) 4301 7000 Hume  - 119-121 Murphy St, Wangaratta 3677  ph: (03) 5723 6444 Gippsland - 25 Ann St, Morwell 3840  ph: (03) 5116 5701 Barwon SW -  Level 5, 30a Little Malop, Geelong 3220  ph: (03) 5226 4444             218 Koroit St, Warrnambool 3280   ph: (03) 5560 5273 Loddon Mallee  -  81 Bull St, Bendigo 3550  ph: (03) 5440 6100          59 Madden St, Mildura 3500  ph: (03) 5021 6100 NB. Info & advocacy for any ‘consumers’ including people with disabilities who need support with problems with buying products, refunds contracts, door to door salespersons  

ELDER RIGHTS ADVOCACY - ERA  www.era.asn.au Level 2, 85 Queen St Melbourne Ph. 9602 3066    Freecall 1800 700 600   Fax. 9602 3102   email: [email protected] NB. Advocacy & info for potential/current residents (& their families) in Nursing Homes & Hostels  

SENIORS RIGHTS VICTORIA (SRV) www.seniorsrights.org.au Level 4, 98 Elizabeth St., Melbourne Ph:  1300 368 821     email: [email protected] NB. Provides legal services & advocacy (esp. re. Elder Abuse) to any Victorian aged 60 & above  

SHASP - SOCIAL HOUSING ADVOCACY & SUPPORT PROGRAM Metro Regions Wesley Housing & Support Service   291A Maroondah Hwy, Ringwood   ph: (03) 8870 4030  Uniting Care Harrison   1012 Little Burwood Hwy, Wantirna South  ph: (03) 9871 8700 HomeGround Services 1A/68 Oxford St, Collingwood  ph: (03) 9417 2500  

SASHS Western – Network (Sunshine)   ph. 9312 5799 Wombat Housing & Supt Servs Nth Melbourne 3051  ph: 8327 2222 Freecall: 1800 887 775 HomeGround Services 122 Chapel St, St Kilda  ph: (03) 9537 7888  WAYSS   294-300 Thomas St, Dandenong   ph: (03) 9791 6111   Rural Regions Community Connections Vic.   26 Fairy St, Warrnambool 3280  ph: 1300 361 680  Bethany Community Support   1 Gibb St, Hamlyn Heights 3215   ph: (03) 5278 8122 Quantum Support Servs  225-227 Princess Dve, Morwell ph: 5120 2000  Freecall: 1800 243 455 Brophy Family & Youth Servs.   ph. 5561 8888 PACT Comty Supt   Level 4, 17 Lydiard St Nth, Ballarat ph: 5309 1900 Freecall: 1800 660 446  Rural Housing Network - Seymour ph. 5735 2000    Shepparton ph. 5833 1000                                       - Wodonga ph: (02) 6055 9000    Wangaratta ph. 5722 8000 Advocacy & Rights Centre  (Bendigo & Mildura) ph: 5444 4364  Freecall: 1800 639 121 NB: Provides advice, advocacy & assistance to public housing tenants throughout Victoria  

TENANTS UNION VICTORIA www.tuv.org.au 55 Johnston St, Fitzroy 3065 Admin ph: 9411 1444    Tenants Help line (03) 9416 2577  email:  [email protected] NB: Provides advice, assistance & advocacy for tenants of private and public rental properties    

LEGAL CENTRES Great resource is the Law Handbook - http://www.lawhandbook.org.au/    

AED (Association of Employees with Disability) LEGAL CENTRE  www.aed.org.au Suite 4 Level 9, 276 Flinders St, Melbourne   ph 9639 4333   fax. 9650 2833   email: [email protected] NB. Info, training & legal advice for people with disabilities about employment, education & rights.  

DISABILITY DISCRIMINATION LEGAL SERVICE (DDLS)  www.communitylaw.org.au/ddls See entry in ‘Statewide Advocacy section’ NB. Can provide advocacy, legal advice, training & community education on the Federal DDA  

FEDERATION OF COMMUNITY LEGAL CENTRES (FCLC) www.communitylaw.org.au Level 3, 225 Bourke Street, Melbourne VIC 3000   Ph: (03) 9652 1500    email: [email protected] NB: Info & support to find appropriate lawyer or to find your local Community Legal Centre etc.  

MENTAL HEALTH LEGAL CENTRE  www.communitylaw.org.au/mentalhealth Level 9, 10-16 Queen St., Melbourne 3000  ph. 9629 4422   Freecall 1800 555 887   fax. 9614 0488   email: [email protected] NB: Info. & advice (phone or in person) to people who have a mental illness & their families  

VICTORIA LEGAL AID  (VLA) www.legalaid.vic.gov.au 350 Queen St, (GPO Box 4380) Melbourne 3001 ph: (03) 9269 0234   Rural Victoria 1300 792 387  NB: Range of support including a free phone legal advice & information service.  

VILLAMANTA DISABILITY RIGHTS & LEGAL SERVICE  www.villamanta.org.au See details in ‘Statewide Advocacy Service section’ NB. Statewide community legal service with primary focus on people with intellectual disability  

WELFARE RIGHTS NETWORK legal services www.welfarerights.org.au  Social Security Rights Vic.   PO Box 1221 North Fitzroy  3068        ph: 03 9481 0355   Freecall 1800 094 164    fax. 9419 3552      web: ssrv.org.au Barwon Community Legal Service      73 Pakington St, Geelong West   3218  ph. 1300 430 599   or  5221 4744   email: [email protected]    web: www.barwoncls.org.au NB. Legal Centre for people with problems related to Centrelink. Ph Advice Tue - Frid afternoons 

COMPLAINTS:  

Monitoring &/or Support with Great resource is the Law Handbook - http://www.lawhandbook.org.au/    

ADMINISTRATIVE APPEALS TRIBUNAL  - AAT www.aat.gov.au Main:  Lev 16, HWT Tower, Southgate, 40 City Rd, Southbank (GPO Box 9955, Melbourne) ph. 1800 228 333 email: [email protected] l (Ctrlink/Child Supt) [email protected] NB. The Tribunal reviews administrative decisions made by Australian Gov't ministers, departments, agencies (eg NDIS, Centrelink) including Migration & Refugee decisions.  

AGED CARE COMPLAINTS SCHEME  agedcarecomplaints.govspace.gov.au Dept of Social Services, Stakeholder relations, Box 9820, Melbourne 3001  ph:1800 550 552 NB: Investigate concerns & complaints re facilities receiving aged care funding  

AUSTRALIAN HUMAN RIGHTS COMMISSION  (AHRC)  www.humanrights.gov.au  Postal Address: GPO Box 5218, Sydney NSW 2001 Complaints: 1300 656 419   Enquiries: 1300 369 711    email: [email protected]  

CHILD SAFETY COMMISSIONER  www.ccyp.vic.gov.au       Level 20, 570 Bourke St, Melbourne Vic 3000  ph: 8601 5884   Freecall 1300 782 978      email: [email protected]     NB. Promotes the safety & wellbeing of children; investigates child deaths & monitors the standard & quality of care to children in out-of-home care.  

COMMISSIONER FOR PRIVACY & DATA PROTECTION (Vic) www.cpdp.vic.gov.au Level 6, 121 Exhibition St (GPO Box 24014) Melbourne 3001 Enquiries: 1300 666 444  General: 03 8684 1660  Email: [email protected]  

COMMUNITY VISITORS  (CV) www.publicadvocate.vic.gov.au C/- Office of Public Advocate ph. 9603 9500   Freecall 1300 309 337 NB. Monitors & reports on care of people living in disability funded residential accommodation  

COMPLAINTS RESOLUTION & REFERRAL SERVICE (CRRS) www.crrs.net.au Lev 1, 20 Chandos St (Box 126) St. Leonards NSW 1590 Freecall 1800 880 052  TTY: 1800 301 130    F: 02 9318 1372  email: [email protected] NB. For complaints about Commonwealth funded employment or advocacy services  

CONSUMER UTILITIES ADVOCACY CENTRE LTD  (CUAC) www.cuac.org.au Suite 3, Level 2, 172 Flinders St, Melbourne Vic 3000   Note: Building Is Branded '180' ph:  9639 7600  F: 9639 8966   email: [email protected] NB. Systemic advocacy on behalf of energy & water consumers on policy & regulatory issues  

CONSUMER AFFAIRS VICTORIA - CAV www.consumer.vic.gov.au refer to the 'Statewide Advocacy Services' section for contacts NB: Complaints & advocacy related to purchases, refunds, contracts, scams, door to door sales  

COURT INFORMATION & WELFARE NETWORK  www.courtnetwork.com.au 565 Lonsdale St, Melbourne          email: [email protected] ph. 9603 7433    Freecall 1800 681 614   Admin. 9603 7420  fax. 9670 8804 NB. Volunteers provide info & support to victims during Court cases. Rural contacts on website.  

DISABILITY SERVICES COMMISSIONER  (ODSC) www.odsc.vic.gov.au Level 30, 570 Bourke Street, Melbourne   3000              email: [email protected] Ph. 1800 677 342 (free call)    TTY: 1300 726 563     Fax: 03 9603 8310 NB. Supports to resolve complaints about State funded disability services.  

HEALTH SERVICES COMMISSIONER www.health.vic.gov.au/hsc 26th Floor, 570 Bourke St., Melbourne   Complaints ph. 8601 5200 TTY 1300 550 275  Freecall: 1300 582 113  Em: [email protected] NB. Information and complaints re. Health system.  

JUSTICE CONNECT  (formerly Public Interest Law Clearing House) www.justiceconnect.org.au 17/461 Bourke St,    [PO Box 16013, Collins St West, Melbourne 8007] Ph General: 8636 4400    Legal Inquiries: 03 8636 4444    email: [email protected] NB: For improving access to justice and protecting human rights.  Can assist with advice & access to pro-bono legal support   Undertakes law reform, policy work and legal education.  

LAW INSTITUTE OF VICTORIA www.liv.asn.au 470 Bourke St, Melbourne  (GPO Box 263 Melbourne 3001) Ph.  03 9607 9311   Fax.  03 9602 5270   email: [email protected] NB. Can provide info on lawyers in your area & who deal with specialist issues  

MENTAL HEALTH COMPLAINTS COMMISSIONER  (MHCC) www.mhcc.vic.gov.au Level 26, 570 Bourke Street, Melbourne   3000              email: [email protected] Ph. 1800 246 054 (free call)       Fax: 03 9949 1506 NB. Supports to resolve complaints about Victorian mental health services.  

NATIONAL ABUSE & NEGLECT HOTLINE  www.disabilityhotline.net.au ph. 1800 880 052      email:  [email protected]  NB. Hotline for reporting abuse & neglect of people with disabilities using gov’t funded services  

OFFICE OF PROFESSIONAL PRACTICE Level 24, 50 Lonsdale St, Melbourne 3000 ph: 9096 8427   Fax: 9096 8017    Email: [email protected] NB. Works in partnership with professionals & organisations to maximise people’s quality of life, promote people’s development and safeguard their rights  

OFFICE OF THE PUBLIC ADVOCATE Refer to entry in Statewide Advocacy Services  

OMBUDSMAN & INDUSTRY COMPLAINTS  Commonwealth Ombudsman www.ombudsman.gov.au  Lev 1, 441 St Kilda Road Melbourne  3004  ph: 1300 362 072  email: [email protected]      Credit& Investment Ombudsman (CIO)               www.cio.org.au  PO Box A252, Sydney South NSW 1235    Complaints 1800 138 422   Energy & Water Ombudsman Vic. (EWOV) www.ewov.com.au  GPO Box 469, Melbourne 3001   1800 500 509   email: [email protected]       Financial Ombudsman Service (FOS)  - inc. banking complaints  1300 780 808  www.fos.org.au  GPO Box 3, Melbourne   3001  email: [email protected]       Legal Services Board & Commissioner www.lsbc.vic.gov.au 
 Lev 5, 555 Bourke St, Melbourne   1300 796 344  email: [email protected]      Private Health Insurance Industry Ombudsman        www.phio.org.au  Admin 02 8235 8777   em: [email protected]     Complaints Hotline 1800 640 695 Police Complaints – Independent Broad-based Anti-corruption Commission (IBAC)   GPO Box 24234, Melbourne  1300 735 135  email: [email protected]      www.ibac.vic.gov.au Public Transport Ombudsman         www.ptovic.com.au  Box 538, Collins St W, Melb. 8007  ph: 1800 466 865   email: [email protected]     Telecommunications Industry Ombudsman (TIO)    1800 062 058  Box 276, Collins St West 8007   email: [email protected]    www.tio.com.au Victorian Ombudsman    Lev 1, 459 Collins St. Melbourne     regional only 1800 806 314  metro: 9613 6222  email: [email protected]      www.ombudsman.vic.gov.au  

SENIOR PRACTITIONER - (former OSP)   www.dhs.vic.gov.au/ds/osp Refer to Office of Professional Practice (previous page) for issues re. DHHS programs NB: Monitors (checks) & advises on ‘restrictive’ practice in disability services in Victoria.  

VCAT - GUARDIANSHIP LIST  www.vcat.vic.gov.au 55 King St., Melbourne 3000  ph. 9628 9911   Freecall 1300 079 413    email: [email protected] NB:  Appoints Guardians & 'Administrators' where required for people over 18 years, who have a impairments, disability or illness  

VICTORIAN EQUAL OPPORTUNITY & HUMAN RIGHTS COMMISSION  Level 3, 204 Lygon St, Carlton   3053        www.humanrightscommission.vic.gov.au  Complaints  1300 891 848  Enquiry Line: 1300 292 153  fax. 1300 891 858   TTY: 1300 289 621     Email: [email protected] NB: Complaints about unfair treatment regarding work, school, services, housing or financial matters. Free Advice service on discrimination law through Enquiry Line  9-4pm weekdays 

EQUIPMENT & COMMUNICATION  COMMUNICATION RESOURCE CENTRE - CRC www.scopevic.org.au 830 Whitehorse Rd. Box Hill 3128       ph. 9843 2000   Freecall: 1300 472 673  fax. 9843 2033     e-mail: [email protected]  NB. Aids, resources & training related to communication impairment. Also Gastrostomy info. & NECAS (Non-Electronic Communication Aids Scheme)  

CONTINENCE AIDS PAYMENT SCHEME  - CAPS   www.bladderbowel.gov.au CAPS,  GPO Box 9822, Sydney NSW 2001     ph. 132 011 for assistance with Applications   Fax: 02 9895 3525      Email: [email protected]  For info on CAPS (formerly CAAS) call National Continence Helpline 1800 330 066  NB. People with permanent disability aged 16 - 65yrs - receive an annual allocation of funds for purchase of continence aids, including pads.  

ELECTRONIC COMMUNICATION DEVICES SCHEME - ECDS  www.yooralla.com.au Refer to details for Independent Living Centre details below  EQUIPMENT RECYCLING NETWORK  - ERNI  www.erni.asn.au 17 Greenwood Ave   (Box 419) Ringwood  3134   ph. 9879 5211   fax: 9879 6211      email: [email protected] NB.  Provides recycled equipment & computers to people with disabilities.  GREEN PC  www.greenpc.com.au 33 Elizabeth St. Richmond   3121   ph. 9418 7400  fax: 9486 9344   email: [email protected]           NB. Second-hand computer packages & components available for purchase by pensioners & Health Care Card holders at low prices.  

HOME RENOVATION SERVICE  www.dhs.vic.gov.au/home-owner-support ph. 9815 1900   rural 1300 136 513     NB: Provided via Archicentre a free assessment & advice on home modifications that assist maintain independent.  

INDEPENDENCE AUSTRALIA HEALTH SOLUTIONS www.independenceaustralia.com Showroom   - 35-37 Tinning Street, Brunswick, VIC 3056 ph.  1300 788 855      email:[email protected] NB: Full range of equipment & aids including continence products  

INDEPENDENT LIVING CENTRE - ILC www.yooralla.com.au Main:       Shop C1, Central West Shopping Centre, 67 Ashley St, Braybrook VIC 3019     Eastern:  54 Railway Road, Blackburn                             ph. 9362 6111    rural  1300 885 886     TTY  9687 0301    e-mail:     a&[email protected]    or    [email protected]     NB. Electronic Communication Devices Scheme (ECDS) - communication & technology needs, including advice, therapy, equipment info, training & support to improve communication.    ILC - range of equipment to try, along with advice & support. Appointments required  KEY WORD SIGN VICTORIA (formerly Makaton) www.keywordsignvictoria.org PO Box 142, Canterbury  3126        ph: 9899 8684   email:  [email protected] 

NATIONAL CONTINENCE HELPLINE  www.continence.org.au Ph: 1800 330 066     email: [email protected] NB: Free info & referral telephone service, with professional continence advisors, for people affected by incontinence; including advise about state & territory continence schemes  

NATIONAL PUBLIC TOILET MAP      www.toiletmap.gov.au  

NATIONAL RELAY SERVICE - NRS www.relayservice.com.au       24 hour Relay of calls - Voice/TTY 133 677  or  Speak & listen 1300 555 727  Lev 2, 10 Mallet St, Camperdown NSW 2050  email: [email protected]    admin:1800 555 660    F: 1800 555 680 NB. Assists people who are deaf or with speech impairment to make phone calls  

SCOPE VIC. – ADVISORY SERVICES  Building Advisory Service (BAS)  ph. 03 9843 2000      email: [email protected] Gokids Mobility Advisory Service   ph. 03 8311 4009    email: [email protected]  

SUPPORTED ACCOMMODATION EQUIPMENT ASSISTANCE - SAEAS Contact: SWEP   Freecall 1300 747 937    email: [email protected] NB. Provides equipment & aids for people with disability living in Non-government disability accommodation or respite (excluding aged care facilities)  

STATE-WIDE EQUIPMENT PROGRAM - SWEP www.swep.bhs.org.au PO Box 1993 Bakery Hill Vic  3354 ph: 1300 747 937 or 03 5333 8100     fax:  03 5333 8111    email: [email protected] NB: provides people who have a permanent or long-term disability with subsidised aids, equipment, oxygen, continence and vehicle and home modifications  

SOLVE DISABILITY SOLUTIONS   (formerly TADVIC)     www.solve.org.au c/- Royal Talbot Rehab Centre, 1 Yarra Blvd  Kew 3101 ph. 9853 8655  Freecall 1300 663 243     fax. 9853 8098    email: [email protected] NB. Assists modify standard equipment or develop aids not available retail.  

TELSTRA DISABILITY EQUIPMENT PROGRAM    www.telstra.com.au/disability Voice: 1800 068 424   TTY: 1800 808 981  fax: 1800 814 777 Em: [email protected] NB. Info & assistance with telephone adaptations for people with impairments or disability.  

VISION AUSTRALIA FOUNDATION www.visionaustralia.org 454 Glenferrie Rd, Kooyong  3144 ph: 1300 847 466      email: [email protected] NB.   Low Vision clinics across State. Sells aids & equipment for people with visual impairments  

AIDS & EQUIPMENT WEBSITES  

Continence Foundation of Australia website –    www.continence.org.au

Bladder Bowel website –     www.bladderbowel.gov.au

Independent Living Centres Australia  -  www.ilcauustralia.org.au 

INFORMATION & SUPPORT SERVICES  

AGED CARE INFORMATION LINE – 1800 500 853  ARBIAS   www.arbias.org.au 27 Hope St (Box 5002)  Brunswick   ph. 8388 1222     fax. 9387 9925      email: [email protected]s.com.au      NB.  Provides range services to people with ABI including accom, info, counselling, case mgmt. etc  

ASSOCIATION FOR CHILDREN WITH A DISABILITY www.acd.org.au Refer to entry in Advocacy Services List  AMAZE  (formerly Autism Victoria) www.amaze.org.au 24 Drummond St Carlton  (Box 374 Carlton South)   ph. 9657 1600   INFOline 1300 308 699    fax. 9639 4955      email: [email protected]      NB. Info, counselling, family support & other services to people with autism/their families  

CARERS ASSOCIATION OF VICTORIA www.carersvic.org.au Level 1, 37 Albert St (Box 2204) Footscray   3011   ph. 9396 9500   Toll Free 1800 242 636   TTY 9396 9587  em: [email protected] NB. Info, referral & support for carers of people with disability/illness  

CARER GATEWAY www.carergateway.gov.au Ring 1800 422 737   to be connected to your local service NB. National online & phone service providing practical information & resources to support carers  

DARU (Disability Advocacy Resource Unit) www.daru.org.au Level 8, 128 Exhibition St., Melbourne 3000  ph:  9639 5807  email: [email protected] NB. Provides info & resourcing for state funded advocacy services, their Boards & staff  

DEPT. OF HUMAN SERVICES (Vic.) – Disability Intake & Response Team ph. 1800 783 783    (connects to your local office) NB. Information on services, referral & short term response for people with disability  

DIRECTLINE www.health.vic.gov.au/aod/directline Freecall  1800 888 236  -    24 hours 7 days a week NB. A 24 hour telephone service which provides anyone in the community with access to drug and alcohol counseling, information and referral to services  

DOWN SYNDROME VICTORIA Inc. (DSV)  www.downsyndromevictoria.org.au 18/71 Victoria Cres., Abbotsford    3067    ph. 9486 9600    or 1300 658 873      fax. 9486 9601      email: [email protected] NB. Support, info, referral, hospital visiting to new parents, computer club & local contacts.  

EPILEPSY FOUNDATION OF VICTORIA  www.epinet.org.au 587 Canterbury Rd, Surrey Hills   3124   ph.8809 0600   Helpline 1300 852 853     fax. 9836 2124     email: [email protected] Barwon SW & Grampians office: 8/265 Pakington St. Newtown 3220   ph. 5223 1645 NB. Support Groups, info, counselling & advocacy assisting people with epilepsy/families.  

FAMILY PLANNING VIC. - Disability Services  www.fpv.org.au            www.fpv.org.au 901 Whitehorse Rd. (Box 1377) Box Hill  3128  Main. 9257 0100  freecall 1800 013 952    E: [email protected]    Disability Prog: 9257 0191 NB. Info., library, counselling, community & school ed’n, sexuality education; clinical services.  

HOUSING CHOICES AUSTRALIA  (formerly Singleton) www.housingchoices.org.au Level 4, 333 Queen St, Melbourne Vic. 3000 ph: 1300 312 447  fax: 1300 312 737    email: [email protected] NB: Provides range of accom options & works with others to plan build housing dev’ts.  

MIGRANT RESOURCE CENTRES - MRC       Migrant Info Centre Eastern Melbourne www.miceastmelb.com.au Suite 2, Town Hall Hub, 27 Bank St, Box Hill  ph. 9285 4888  email: [email protected] Diversitat  www.diversitat.org.au 153 Pakington St, Geelong West  3218   ph. 5221 6044   email: [email protected] Gippsland Multicultural Services www.gmsinfo.com.au 100 Buckley St, Morwell  ph: 5133 7072   email: [email protected] New Hope Migrant & Refugee Centre www.newhope.asn.au 40 Grattan St, Prahran  3181  ph. 9510 5877  email [email protected] MRC North West www.mrcnorthwest.org.au 20 Victoria Cres, St. Albans  ph: 03 9367 6044    email: [email protected] Southern Migrant & Refugee Centre www.smrc.org.au 39 Clow St, Dandenong  ph. 9767 1900  email: [email protected] Spectrum MRC www.spectrumvic.org.au Lev 1, 306 Bell St, Preston  3072   ph. 9496 0200  email: [email protected]  NATIONAL DISABILITY INSURANCE AGENCY  (NDIA) ph.  1800 800 110                    www.ndis.gov.au NB. New agency overseeing the establishment of the Nat. Dis. Insurance Scheme in Vic.  

INFORMATION WEBSITES  

Human Services Directory (health, disability, community)                              

www.betterhealth.vic.gov.au       or      http://humanservicesdirectory.vic.gov.au  

InfoXchange www.infoxchange.net.au www.serviceseeker.com.au  

Mental Health Advice Website                            

www.health.vic.gov.au/mentalhealthadvice  

Depression Net                      

http://depressionet.org.au  

NOTE: Any updates APPRECIATED & can be forwarded to Christine Scott 03 9416 4003    or via email to   [email protected]   web: www.valid.org.au UPDATED:  17th Aug. 2016