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Contact Us

The VALID office is open from 9.00 am to 5.00 pm weekdays.

Note that office hours may vary due to Coronavirus (COVID-19) restrictions. Please contact us before visiting our office.

Outside of business hours please leave a message on the phone answering machine and the staff will respond as quickly as possible.

34 Stanley Street, Collingwood, VIC 3066, Australia

PO Box 1476

Collingwood 3066

Individual Advocacy

VALID provides free independent advocacy for people with an intellectual disability who are over the age of 18 and reside in Victoria.

We have limited capacity to take on new cases and we prioritise situations where a person with an intellectual disability is experiencing abuse, neglect or exploitation.
All service providers and other professionals, please send us an email to [email protected] with information about your enquiry.
If you are a person with an intellectual disability, a family member or a friend of a person with an intellectual disability you can call us on 03 9114 9415 and leave a message, or you can email us on [email protected]

General Enquiry Email

You can also contact us via email:

Office email: [email protected] 

Chief Executive Officer: [email protected]

Advocacy Manager: [email protected]

Having a Say conference: [email protected]

Making a Complaint

If a VALID client is unhappy with the advocacy or other VALID service they should first speak to their advocate or staff member about their complaint and what they would like to see happen. It is best if this is in writing and on a VALID form.

VALID will try its best to have the complaint dealt with quickly and fairly and the VALID Executive Officer will keep the client up to date about what is happening to sort out the complaint.

You can access our Complaint Policy here

You can access our Complaint form here

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